What products does PoP Market Co. offer?
At PoP Market Co., we provide a diverse range of products including apparel, accessories, home decor, candles, stationery, and more.
How can I place an order?
Placing an order is easy! You can shop with us through two convenient platforms:
Shopify: Browse our products on our Shopify website, add items to your cart, and proceed to checkout for a seamless shopping experience.
Etsy: Visit our Etsy shop, explore our curated collection, and select your favorite items. Follow the prompts to complete your purchase.
Do you offer different colors and sizes for your products?
Yes, we offer various color and size options for many of our products. You can select your preferred color and size when adding items to your cart.
What is your shipping policy?
We offer both domestic and international shipping options. Shipping costs and estimated delivery times will vary depending on your location and the products ordered.
What is your return and exchange policy?
- Returns for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.
- Returns for lost packages must be submitted no later than 30 days after the estimated delivery date.
- Returns must be shipped back to Printful at the customer's expense.
- PoP Market Co. will refund the cost of the item, but not the cost of shipping.
- PoP Market Co. does not offer refunds for buyer's remorse.
Are there any care instructions for your products?
Each product may have specific care guidelines to ensure their longevity. These instructions can usually be found on the product's page or included with your order.
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards. All transactions are securely processed to protect your information.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the progress of your delivery.
Can I request a custom design that is not currently available?
Absolutely! If you're looking for a unique design, you can request custom designs via email. Contact our Custom Design team at email@example.com, and we'll work with you to bring your vision to life.
How can I reach customer support?
If you have any questions, concerns, or need assistance, we’re here to help. You can reach us through our Contact Us page, by emailing firstname.lastname@example.org, or messaging us on Etsy.
Are there any ongoing promotions or upcoming product launches?
Stay updated on our latest promotions, sales, and product launches by subscribing to our newsletter and following us on social media.
Are there any restrictions on the type of designs I can request?
While we encourage creativity, we do have guidelines to ensure that all designs align with our values and standards. Contact our Custom Design team for more information.
Can I cancel my order?
You can request to cancel an order within 24 hours of placing it. Contact our customer support team for assistance.
What is the estimated production time for custom-designed products?
Production times vary depending on the complexity of the design and current order volume. Our team will provide you with an estimated timeframe when discussing your custom order.
How can I contact you for additional questions?
If you have any questions that aren't covered here, please feel free to reach out to us via our Contact Us page, by emailing email@example.com, or messaging us on Etsy.